Privacy Policy

Effective Date: 2025-11-03
Website: www.dukandar.co.in
Operated by: Dukandar Marketplace (referred to as “we,” “our,” or “us”)

1. Introduction

Your privacy is important to us.
This Privacy Policy explains how Dukandar.co.in collects, uses, stores, and protects your personal information when you use our website and services.

By using Dukandar.co.in, you agree to this Privacy Policy. If you do not agree, please do not use the website.

2. Information We Collect

We may collect the following types of information from you:

a. Personal Information

• Name
• Email address
• Mobile number
• Shipping and billing address
• Payment details (processed securely through payment gateways)

b. Account Information

• Username and password
• Seller or buyer profile information
• GST or business details (for vendors)

c. Automatic Information

When you use our website, we may collect information such as:

• IP address
• Browser type and version
• Device type
• Pages visited and browsing patterns (via cookies or analytics tools)

3. How We Use Your Information

We use your personal data for purposes such as:

• Creating and managing your Dukandar account
• Processing and completing orders
• Communicating with you about your orders or account
• Resolving disputes and providing customer support
• Improving our website, products, and services
• Sending important updates or promotional messages (only with your consent)

4. Sharing of Information

We may share your information only in the following cases:

• With Sellers/Vendors: When required to fulfill your order.
• With Payment Gateways: To process payments securely.
• With Service Providers: For delivery, hosting, analytics, or marketing support.
• For Legal Reasons: If required by law, court order, or government authority.

We do not sell, rent, or trade your personal information to any third party.

5. Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience.
You can choose to disable cookies through your browser settings, but some features of the site may not function properly without them.

6. Data Storage and Security

• Your personal information is stored securely on our servers or authorized data centers.
• We use reasonable technical and organizational measures to protect your data against unauthorized access, misuse, or disclosure.
• However, no system is 100% secure, and we cannot guarantee absolute data security.

7. Your Rights

You have the right to:

• Access and review your personal information.
• Update or correct your details in your account.
• Request deletion of your account and data (subject to legal and transactional requirements).
• Opt out of marketing communications at any time.

To exercise these rights, contact us at support@dukandar.co.in.

8. Data Retention

We retain your personal data only for as long as necessary to:

• Complete transactions, provide services, or meet legal obligations.
• Resolve disputes or enforce our agreements.

9. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

10. Children’s Privacy

Our services are not directed at children under 18 years of age.
We do not knowingly collect personal information from minors. If we discover such data, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a new effective date. Please review it periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
📧 support@dukandar.co.in
📍 Jodhpur, Rajasthan, India